Email Support
Get help via email
support@prizewin.com
24/7 Response
We're Here to Help
Have questions about our competitions, need help with your account, or want to report an issue? Our support team is ready to assist you.
Phone Support
Speak to our team
+44 (0) 20 7946 0958
Mon-Fri 9AM-6PM
Business Address
Visit our office
167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF
By Appointment
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Response Times
General Inquiries:Within 24 hours
Payment Issues:Within 4 hours
Winner Verification:Immediate
Technical Support:Within 12 hours
Security & Privacy
Your personal information is protected with bank-level security. We never share your details with third parties and all communications are encrypted.
Frequently Asked Questions
Quick answers to common questions
How do I check if I've won?
Winners are contacted immediately via email and phone. You can also check our Winners page or your account dashboard.
I'm having trouble with payment
Please contact our support team with your order details. We accept all major cards, Apple Pay, Google Pay, and PayPal.
When will the competition draw take place?
Draw dates are clearly displayed on each competition page. All draws are conducted fairly and results published immediately.
How do I update my account details?
Log into your account and go to 'My Account' to update your personal information, contact details, and preferences.
Can't find what you're looking for?
Send us a message above