Terms & Conditions

1. Definitions

"We", "us", or "our" refers to the operators of the Platform. "You" or "User" refers to any person accessing the Platform. "Ticket" means a numbered entry allocated to a User for a specific Competition. "Free Competition" means a competition with a ticket price of £0 (or equivalent). "Paid Competition" means a competition where tickets carry a monetary price. "Draw" means the process used to select a winning ticket. "Prize" means the item(s) or benefit(s) awarded to a winning ticket holder.

2. Eligibility

• You must be of legal age of majority in your jurisdiction to participate.
• You are responsible for ensuring participation is lawful where you reside.
• We may request age or identity verification at any time and may suspend accounts pending verification.
• Employees, contractors, or others directly involved in administration may be restricted from entering specific Competitions at our discretion.

3. Account Registration & Security

You must maintain accurate account details (name, email and any other required fields). You are responsible for safeguarding login credentials. Notify us immediately of unauthorized use. We may disable accounts engaged in suspicious or abusive activity.

4. Competition Types

We operate Paid Competitions and Free Competitions. Each listing displays: title, description, deadline (or draw date), total tickets (or whether unlimited), ticket price (or free), maximum tickets per user (if applicable), and any charitable component. Variations (promotional or instant‑win) may add extra rules shown with the Competition.

5. Tickets & Entries

• Tickets are allocated unique numbers within a defined range or an auto‑expanding sequence for unlimited free draws.
• Free draws may use a random gap‑filling algorithm; paid draws allocate confirmed numbers at purchase confirmation.
• Ownership is valid once status is marked as 'sold'.
• We may void tickets issued due to technical error or violation of these Terms.

6. Free Ticket Policy

• Free Competitions may impose a per‑user cap (e.g. 1 ticket).
• Circumventing limits via multiple accounts, disposable emails, VPN/IP rotation or automation may result in disqualification and cancellation.
• We may limit, pause or withdraw free offers at any time.

7. Pricing & Payments

• Paid tickets are processed via approved third‑party processors (e.g. Stripe). You authorize charges for the stated amount.
• Displayed prices include applicable platform fees unless stated. Local taxes or import duties on physical prizes are your responsibility unless indicated.
• Discounts or promotions may be time‑limited and can be withdrawn prior to purchase confirmation.

8. Winner Selection

After a Competition closes a winning ticket number is selected using a verifiable method (random algorithm, external service or supervised manual draw). We may publish anonymised winner details (first name/initial & region) subject to privacy obligations. Our draw record is final absent clear evidence of error.

9. Prizes & Fulfilment

• Winners are contacted via the registered email; failure to respond within a reasonable period (normally 14 days) may result in forfeiture and redraw.
• Images are illustrative; specifications may vary but will be of equal or greater value unless agreed otherwise.
• We may offer a cash alternative at our discretion. Acceptance of a cash alternative finalizes prize settlement.

10. Charity & Social Impact

Some Competitions highlight charitable support. The mechanism (portion of net proceeds, fixed donation, or awareness only) will be indicated where feasible. Unless stated, references do not imply endorsement. Donation remittance timelines may vary; impact updates may be published.

11. Refunds & Cancellations

• Entries are generally non‑refundable once ticket numbers are allocated.
• If we materially alter or cancel before a draw we may refund fees or transfer entries to a comparable Competition.
• Unfounded chargebacks may result in account suspension.

12. Fraud, Abuse & Disqualification

We may investigate and void tickets, suspend accounts, or refuse prize delivery where we suspect cheating, automation, identity falsification, payment fraud, harassment, exploitation of bugs, or breach of these Terms.

13. Intellectual Property

Platform content, code, design and brand assets are owned by or licensed to us. You may not copy, modify, reverse engineer or exploit except as permitted by law. User content remains yours; you grant us a non‑exclusive licence to display and adapt it for Platform operation and promotion.

14. Liability & Disclaimers

To the maximum extent permitted by law we exclude liability for indirect, incidental, consequential or data loss; loss of profits; and loss arising from interruptions, unauthorized access, user breach, or third‑party services. Nothing excludes liability for death or personal injury caused by negligence, fraud, or other non‑excludable rights.

15. Data Protection & Communications

We process personal data per our Privacy Policy. Transactional emails are necessary. You may opt out of non‑essential marketing. We apply reasonable safeguards but cannot guarantee absolute security.

16. Cookies & Tracking

We use functional and (with consent) analytics/marketing cookies. Preference changes may limit some features.

17. Changes to Competitions / Force Majeure

We may modify deadlines, pause or cancel Competitions affected by events beyond control (outages, regulation, supply issues, epidemics, natural disasters). Remedies may include extension, substitution or refund.

18. Termination

You may stop using the Platform anytime. We may suspend or terminate for breach or legal compliance. Clauses intended to survive remain in effect.

19. Changes to these Terms

We may update these Terms. Material changes update the 'Last updated' date and may include additional notice. Continued use constitutes acceptance.

20. Contact

Contact support via the form or published email including your account email and relevant competition identifier.